FAQs

Frequently Asked Questions (FAQs)

General & Ordering

Q: What kinds of electronics do you sell?
A: We carry a wide selection including smartphones, laptops, tablets, smartwatches, gaming accessories, audio gear (headphones, speakers), cameras, and more. Everything is chosen for reliability, versatility, and innovation.

Q: How do I place an order?
A: Just browse our collections, click on a product, choose the variant (color, capacity, etc.), then click Add to Cart, and complete checkout. You can pay via credit/debit card, PayPal, or any payment method available at checkout.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly. If you need to change or cancel, contact our support as soon as possible at support@uglimart.store. If the order hasn’t shipped yet, we’ll do our best to accommodate your request.

Payment & Security

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, etc.), PayPal, and other secure payment gateways supported by Shopify.

Q: Is it safe to use my card on your site?
A: Absolutely. We use SSL encryption and comply with industry-standard security protocols so your data is encrypted during transmission.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times and fees vary by destination. All available shipping options and rates will be shown at checkout.

Q: How long will delivery take?
A:

• Domestic: 3–7 business days (after processing)

• International: 7–21 business days (customs and local delivery may influence timing)

Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to monitor shipping status.

Q: What if my order is lost, delayed or damaged in transit?
A: Contact us immediately at support@uglimart.store. We’ll help you file a claim with the courier, and if eligible, replace or refund the order.

Returns, Exchanges & Warranty

Q: What is your return policy?
A: You may return a product within 30 days of delivery for a full refund or exchange, provided it’s in original condition, with packaging, and no signs of misuse. Proof of purchase is required.

Q: Are there any items that can’t be returned?
A: Items damaged by user misuse, missing serial numbers, or non-original parts may be ineligible for return. Always check the specific product listing or contact support for exceptions (e.g., software, consumables).

Q: How long does it take to process a refund?
A: After we inspect the returned product, refunds are issued to your original payment method within 5–7 business days.

Q: Do your products come with a warranty?
A: Yes — most products come with a manufacturer’s warranty (usually 6 months to 1 year, depending on the brand). You’ll find warranty details on each product’s page. Uglimart does not provide additional warranties beyond what the manufacturer offers unless specifically stated.

Technical Support & Troubleshooting

Q: My device is not working properly. What now?
A: Try the following:

1. Ensure it’s charged / powered.

2. Check the user manual or product page for basic troubleshooting steps.

3. Contact our support team with details (model, issue, photos) — we’ll guide you step by step.

Q: Do you offer repair services or spare parts?
A: We do not currently offer repair services in-house. Some brands may provide spare parts or authorized service centers; check the product’s warranty terms or contact brand support.

Account & Privacy

Q: Do I need an account to order?
A: No — you can checkout as a guest. Creating an account helps you track orders, view history, and save shipping addresses.

Q: How do you use my personal information?
A: We collect details like name, address, email, and payment information to process orders and improve user experience. We never sell or rent your data, and we use encryption and secure protocols to protect your information. (See our full Privacy Policy for more.)

Miscellaneous

Q: Do you offer discounts, bundles, or promotions?
A: Yes! We periodically offer discounts, bundle deals, and promo codes. Sign up for our newsletter or follow us on social media to stay updated.

Q: Can I request a product you don’t have listed?
A: Definitely! Send us a product suggestion through contact@uglimart.store — if feasible, we’ll work to add it to our catalog.

Q: Do you price match?
A: We may consider price matching on identical products from reputable retailers. Contact us with a link and quote, and we’ll review it case by case.

Q: I’m buying as a business — can I get a bulk discount/invoice?
A: Yes. For bulk or corporate orders, contact us at sales@uglimart.store with details (quantity, delivery location, billing needs). We’ll provide a custom quote and invoice.

Q: Where can I recycle or trade in my old electronics?
A: We are committed to sustainability. We can help guide you to certified recycling centers or trade-in programs in your country — reach out to us, and we’ll assist.